All your questions about VIP, Withdrawals and Cricket Betting on hi

hi's VIP program has three levels — Bronze, Silver and Gold. Levels are evaluated automatically based on your play history and deposit history. The more active you are, the sooner you can move up. The weekly cashback rate increases at each level, calculated on your weekly net losses.

Bronze members get up to 0.3% cashback per week, Silver members up to 0.5%, and Gold members up to 0.8%. This rate applies to the week's net losses (total bets minus total winnings). For example: if a Silver member's weekly net loss is ৳20,000, they will receive ৳100 cashback.

At the end of each week, hi automatically calculates your net losses and adds cashback according to your VIP level. There is no need to claim a specific amount or date — the process is automatic. Cashback is added directly to your account balance, so you can use it in any game whenever you like.

Gold members receive priority customer support in addition to up to 0.8% weekly cashback. Special promotions and new bonuses are announced to Gold members first. A higher membership level means hi gives that player special attention and works to provide a more personalised experience.

For wagering requirements on hi's VIP weekly cashback, it is best to confirm directly with the support team. However, cashback is generally added straight to your balance. Wagering requirements for the welcome bonus and rules for VIP cashback are separate — see the Terms and Conditions page for details.

On Android, open hi in Chrome, tap the menu icon and select "Add to Home Screen". On iPhone, open it in Safari, tap the share icon and select "Add to Home Screen". This creates an app-like shortcut so you can log in directly next time.

hi's platform works equally well on modern Android and iOS smartphones and tablets. Using a recent version of Chrome, Safari or Firefox lets you access all features correctly. Core games also run on older or budget phones, though a slightly more capable device and a stable internet connection give a better experience.

If the connection is lost, the latest game state is saved on hi's servers. When the connection returns, log in again — an ongoing round or bet will generally be found in its previous state. If a disconnection during live casino or in-play betting causes any issue, contact support immediately and they will verify and resolve it quickly.

hi's Android (APK) and iOS apps are available and can be downloaded through official channels. More information about the hi App and hi APK can be found on the relevant pages. Installing the app makes it easier to play games and manage your account on a smartphone.

Yes. On hi, live tables from Evolution, Pragmatic Play Live and Ezugi, and slots from PG Soft and JILI — all are optimised for mobile. On hi Casino, live baccarat, roulette and Teen Patti play smoothly on mobile. A 4G or Wi-Fi connection is recommended for better video quality.

The minimum withdrawal limit on hi is ৳800. Requests below this amount will not be processed, so make sure your balance is sufficient before submitting a withdrawal. Withdrawals are available via bKash, Nagad and Rocket — the same minimum limit applies to all.

Withdrawals from hi via bKash, Nagad or Rocket are usually completed within 1 hour. In most cases it is even faster. This timeframe is maintained at night and during peak hours as well. If there is an unusual delay, contact support via live chat or email.

"Pending" means hi's team is verifying your request. It is normally approved within 1 hour. If it takes longer than expected, contact 24/7 live chat and provide your transaction number. Sometimes account verification or documents may be required — completing that quickly will get your withdrawal released.

Yes, but only after meeting the conditions. For example — if you deposit ৳1,000 and receive a 150% bonus of ৳1,500, you must wager the bonus amount 25 times to withdraw it, meaning you need to place ৳1,500 × 25 = ৳37,500 in bets. After the conditions are met, any winnings can be withdrawn directly to bKash, Nagad or Rocket.

Yes. To request a withdrawal on hi, you must use a bKash, Nagad or Rocket account registered in your own name. Withdrawals to third-party wallets are not accepted. This is part of keeping your account secure — withdrawing to your own verified wallet also speeds up the process.

There are some clear signs: spending beyond your budget, placing more bets to recover losses, playing for hours without thinking about family or work, or gambling with borrowed money. If you notice these signs, take a break and check the advice on the responsible gaming page.

hi's support team is always ready to help — you can reach them via live chat or email. You can also seek help from mental health centres and counselling organisations in Bangladesh. Responsible gaming matters not only for yourself but also for your family's wellbeing.

All casino and betting activities on hi are for people aged 21 and above only. This age limit is in place to protect younger individuals financially and mentally. Age verification is required when verifying your account. Accounts belonging to underage users are closed immediately.

To request a cooling-off (short break) or self-exclusion (long-term break) on hi, contact the support team directly. They will deactivate your account for the specified period. Using this option is an important part of responsible gaming and hi encourages it.

Generally, if a match is not played due to rain or another reason, or the result is a "no-result", the bet is considered void and the stake is refunded. If a match is completed using the DLS method, bets are settled based on that result. Rules may differ by market — see the detailed rules on hi's cricket betting page.

Yes. On hi you can bet on the BPL (Bangladesh Premier League), IPL, T20 World Cup and Bangladesh Tigers international matches. Both domestic and international tournament matches are available with a wide range of markets, so cricket fans can stay active throughout the year.

Match Winner is the most familiar market on hi. Others include Top Batsman, Top Wicket Taker, Innings Run Total (Over/Under), Powerplay Runs and Man of the Match. Session-based markets are also available in T20 matches. For example: if Team A's odds are 1.45 and Team B's are 2.75, a ৳500 bet on Team B returns ৳1,375 if Team B wins.

In in-play or live betting, odds change in real time while the match is going on. Odds are updated with each over, wicket or run. On hi you can place bets while watching the live score, which lets you make decisions based on how the match is going. Keeping your connection stable improves the in-play experience.

In a multi bet or accumulator, the odds of multiple selections are multiplied together to create a larger potential return. For example: three selections with odds of 1.40, 1.70 and 1.90 combined give 1.40 × 1.70 × 1.90 ≈ 4.52 — meaning a ৳100 bet returns ৳452 if all selections win. However, if any one selection loses, the entire bet is lost, so consider the risk carefully when choosing.