hi-bet's Privacy Policy

hi-bet (referred to hereinafter as "hi", "we", or "the platform") operates the website https://hi-bet.cam and provides online sports betting and casino services for Bangladeshi users. This privacy policy applies to the hi-bet.cam website, mobile application, and all related services.

This policy has been drawn up in accordance with international data protection standards, so you can be assured that your personal information is handled responsibly. By creating an account on hi-bet or by using the services, you consent to this privacy policy. Our Terms and Conditions complement this privacy policy and both documents should be read together.

This policy is written in Bangla. In the event of any linguistic ambiguity, the Bangla version shall take precedence.

2.1 Registration and Identity Information

When opening an account on hi-bet, you are required to provide the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — persons under 21 cannot register)
• Mobile number
• Email address
• Password (stored in encrypted form)

2.2 Financial Information

We collect payment-related information to process transactions. Deposits and withdrawals on hi-bet can only be made via bKash, Nagad, and Rocket. Relevant account information is collected for transactions through these mobile banking services. Full account numbers or PINs are never stored in our system.

2.3 Identity Verification Information

During the account verification (KYC) process, we may collect copies of government-issued identity documents, photographs, and proof of address. This is used solely for security and compliance purposes.

2.4 Technical and Usage Information

The following information is collected automatically while using the service:

• IP address and device type
• Browser and operating system information
• Website access time and location data
• Game play history and betting activity
• Login and logout timestamps

hi collects information primarily in the following ways:

• Information you provide directly: Information you submit through registration forms, identity verification, customer support contact, and promotion claims.
• Automatic collection: Through cookies, log files, pixel tags, and the technical infrastructure of the site.
• Received from third parties: From payment service providers, identity verification agencies, and fraud prevention systems.

Information collected about you is used for the following purposes:

4.1 Account and Service Management

Information is used to create, manage, and secure your hi account. This includes login verification, password recovery, transaction processing, and bonus distribution.

4.2 Customer Support

Your information is needed to resolve issues and process complaints through 24/7 live chat and email. hi provides support in both Bangla and English.

4.3 Security and Fraud Prevention

Your activity information is monitored to detect and prevent the creation of multiple accounts, unlawful activity, and fraudulent transactions. This is essential to protect the interests of all users.

4.4 Responsible Gaming

hi is firmly committed to responsible gaming. By analysing your gaming activity, we identify signs of excessive play and take the necessary steps. You can read more about hi-bet's Responsible Gaming Policy.

4.5 Communication and Marketing

With your consent, hi may send promotional offers, bonus updates, and service notifications. You can opt out of these communications at any time.

4.6 Legal and Regulatory Compliance

Information is stored and used as necessary to meet legal obligations, resolve disputes, and fulfil contractual responsibilities.

hi does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared on a limited basis in the following circumstances:

5.1 Service Provider Partners

Only the information necessary to deliver services is shared with game software providers (such as Pragmatic Play, Evolution, JILI), payment processors (bKash, Nagad, Rocket), and identity verification agencies. These partners are required to comply with our privacy standards.

5.2 Legal Authorities

Information may be disclosed in compliance with applicable law in response to court orders, legal investigations, or government requests. We disclose only the minimum information required.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of any part of the business, user information may be transferred. In such cases, we will notify users in advance.

5.4 With Your Consent

Outside of the above circumstances, your explicit consent will be obtained before sharing information with any other third party.

The hi website and app use cookies and similar technologies. Cookies are small data files stored on your device.

6.1 Types of Cookies

• Essential cookies: For maintaining login sessions and ensuring security. These cannot be disabled.
• Functionality cookies: For remembering language preferences, display settings, and user preferences.
• Analytics cookies: For monitoring site performance and improving the user experience.
• Marketing cookies: For showing relevant offers based on your preferences (only with your consent).

6.2 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies will prevent some features of the site from working. You can opt out of analytics and marketing cookies at any time.

7.1 Retention Period

Your information is retained for as long as your account is active. Even after an account is closed, information may be kept for a defined period to meet legal and regulatory requirements. Transaction records are generally retained for an extended period.

7.2 Technical Security Measures

hi uses the following technologies to protect user information:

• SSL/TLS encryption — on all data transfers
• Password hashing — using bcrypt or an equivalent algorithm
• Two-factor verification (OTP) — for sensitive actions
• Regular security audits and vulnerability testing
• Firewall and access control systems

7.3 Response to a Security Breach

If a data breach occurs, hi will act promptly and notify affected users as quickly as possible. We will take all necessary steps to limit the damage.

You have the following rights over your personal information, which hi respects:

8.1 Right to Access

You can request to know what information hi holds about you, where it is held, and how it is used. We will respond within a reasonable timeframe.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you can request a correction. Much of your information can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

8.4 Right to Object to Processing

You can object to marketing communications or certain types of data processing. This can be done via the unsubscribe link in marketing emails or through customer support.

8.5 Right to Data Portability

You can request a copy of the information you have provided to hi in a structured, machine-readable format.

To exercise these rights or for any questions, please contact customer support. Our FAQ page has answers to common questions about your information.

The hi website may at times contain links to third-party services, such as game providers' platforms. These third parties have their own privacy policies and hi is not responsible for their data collection practices.

Games from various software providers are available in our games section. While playing these games, limited technical information may be sent to the provider's servers, which falls under that provider's own privacy policy.

hi is intended for adults aged 21 and over only. We do not knowingly collect information from any minor. Age is verified at registration, and if any user is found to be under 21, their account is immediately closed and any collected information is deleted.

If a parent or guardian believes their underage child has accidentally created an account, they are requested to contact our customer support immediately.

hi reserves the right to update this privacy policy as needed. For significant changes, notice will be given by email to registered users or via the site. The date of the update will be noted in each version. Continued use of the service after any changes will be considered acceptance of the updated policy.

We recommend reviewing this page regularly. To learn about the overall terms of service, see our Terms and Conditions.

For any privacy-related questions, concerns, or complaints, please contact hi's customer support team. We provide support in both Bangla and English, 24 hours a day, 7 days a week.

Immediate assistance is available via live chat. To contact us by email: [email protected]

We take privacy complaints seriously and aim to respond within a reasonable timeframe. To learn more about hi-bet, visit our About Us page.