Account Access
hi Login — Access Your Account Quickly and Securely
Logging in to hi is easy on any device, whether mobile or computer. On this page, learn the step-by-step login process, what to do if you forget your password, and how to keep your account secure.
Access Your Account Directly
Log in to hi with your registered mobile number or username and password. The form below looks exactly like the one on hi's main app or website — the only difference is that you use your own details.
After logging in, you can go straight to hi Casino to play live games or head to the Slots section to find your favourite slots.
hi Login
This form is a visual example — please log in on the actual hi app or website.
Steps to hi Login on Your Phone
Most players in Bangladesh use hi on a smartphone. Whether you have Android or iOS, the login process is the same on any phone. The steps are laid out simply below:
Open the hi app or browser
Launch the hi app on your phone, or open hi's correct website in your mobile browser. Follow the official channel to get the app.
Tap the login button
You will see the "Login" option near the top of the screen. Tap it and the login form will appear.
Enter your username and password
Type the mobile number or username and password you provided at registration. When everything looks correct, press the "Login" button.
Verify OTP (if required)
For security, hi sometimes sends an OTP to your number. Enter it within the allowed time and your login will be complete.
How to Log In on a Computer
Logging in to hi on a computer or laptop gives you the benefit of a larger screen. Any updated browser — Chrome, Firefox, or Edge — will work.
- Type hi's correct website address into the browser's address bar.
- Click the "Login" link at the top right of the homepage.
- Enter your username or registered mobile number and password.
- Verify with an OTP if required.
- Once login is successful, you will see your account dashboard.
After logging in from a computer, you can go directly to cricket betting or place bets on other sports.
What to Do If You Forget Your Account Details
If you can't remember your password or username, don't worry — recovering your details on hi is straightforward.
Password Recovery
Click the "Forgot your password?" link on the login page. An OTP will be sent to your registered mobile number. After verifying with the OTP, set a new password. Choose something you can remember easily but that others cannot guess.
Finding Your Username
If you forget your username, contact hi's live chat support. Confirm your identity using the mobile number provided at registration along with other account details, and the support team will give you your username. Support is available in Bangla 24 hours a day, 7 days a week.
If your number has changed
If the mobile number you used at registration is no longer active, let hi's support team know. After completing an identity verification process, it may be possible to add a new number.
Direct Support
For any login issue, you can speak directly in Bangla via hi's live chat. The support team is active around the clock and generally responds quickly.
Keep Your Account Secure at All Times
Keeping your login details safe means keeping your deposited funds and bonuses safe. A few simple habits can significantly reduce the risk of unauthorised access to your account.
- Use OTP: Keep hi's OTP verification active. It sends a code to your mobile when you log in, so even if someone knows your password, they won't be able to log in.
- How to spot a fake site: Many fraudulent sites are made to look like hi. Always verify the correct address in your browser's address bar and check that the SSL certificate (padlock icon) is present.
- Caution on shared devices: If you log in on a public or shared phone or computer, always log out when you are done and clear your browser history.
- Strong password: Create a password combining uppercase letters, lowercase letters, numbers, and special characters. Avoid using the same password in more than one place.
- Do not share details with third parties: No hi staff member will ever directly ask for your password or OTP. If someone does, it is a scam — report it to hi's support team.
Common Login Issues and Solutions
Often, login problems are caused by minor issues. Check the list below and resolve them yourself.
- Getting a wrong password message Check whether Caps Lock is on. If you copied and pasted the password, there may be an extra space at the beginning or end — delete it and try again. If you fail multiple times, recover your password using "Forgot your password?".
- Page not loading or slow Check your internet connection. If you are on mobile data, try switching to Wi-Fi, or clear your browser's cache and cookies.
- OTP not arriving on time A weak network connection can delay the OTP. Wait a moment, then use the "Resend" option. If SMS is being blocked, check your mobile operator's spam filter.
- App crashing unexpectedly Update the hi app to the latest version. Check that your phone has enough storage and RAM. If the problem continues, uninstall the app and reinstall it.
- Account temporarily locked Entering the wrong password multiple times may lock your account for a period of time. In that case, wait a while or contact hi's live chat.
- Browser issue Update your old browser. Confirm in your browser settings that JavaScript and Cookies are enabled. Trying a different browser often fixes the problem.
The fun starts right after you log in
Open an account on hi and get a 150% bonus on your first deposit, up to ৳15,000 (wagering 25x bonus). You can start with as little as ৳300. Withdrawals start from just ৳800 and are usually processed within 1 hour. You can deposit and withdraw via three familiar mobile wallets: bKash, Nagad, and Rocket. You will also receive weekly cashback through the hi VIP programme.
Go to hi Login PageQuestions and Answers About Login
For answers to more common questions, read hi's full FAQ.