hi Terms and Conditions

1 General Provisions

hi (referred to hereinafter as the "Platform" or "Site") is an online entertainment platform that provides casino games, sports betting and related services. These terms and conditions ("Terms") form a legal agreement between the operating authority of hi and each person using the platform ("User").

The site operates for adult users based in Bangladesh. By using any service of hi — whether through a web browser or mobile app — you are considered to have voluntarily agreed to all of the terms below.

For detailed information about hi, please read our About Us page.

2 Membership and Account

2.1 Registration Eligibility

To open an account with hi, you must meet the following requirements:

• You must be at least 21 years of age.
• You must register using your own genuine information — using false or another person's information is strictly prohibited.
• Only one account per person is permitted. If multiple accounts belonging to the same person are found, all of them may be permanently closed and any deposited funds are at risk of being forfeited.
• The mobile number, email and identity document details provided at registration must be accurate.

2.2 Account Verification

hi may request identity documents (National ID / Passport) and proof of address for account verification at any time after registration or before a withdrawal. Withdrawals may be held until verification is complete.

3 Age Verification

hi is a 21+ platform. We are strictly against minors participating in gambling or betting. If any account holder is found to be under 21 years of age, that account will be closed immediately and all transactions will be considered void.

4 Account Security

Keeping your account login details (username and password) confidential is entirely your responsibility. You should not share this information with anyone. If someone else learns your password or you suspect an unauthorised login, notify the hi support team immediately.

• Passwords should be at least 8 characters long and include numbers and special characters.
• Avoid logging in on public Wi-Fi.
• Changing your password regularly helps keep your account secure.
• You are responsible for any transaction made using your account — unless you have notified us of a breach in a timely manner.

5 Deposits and Withdrawals

5.1 Deposit Rules

The accepted methods for depositing funds into hi are bKash, Nagad and Rocket. The minimum deposit amount is ৳300. Funds must only be sent from a mobile wallet registered in your own name — transactions from third-party accounts are not accepted and will be returned or may be forfeited.

5.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 1 hour. Withdrawal requests can only be sent to the same mobile wallet that was used for the deposit.

5.3 Transaction Verification

hi may request additional documents or information to verify any transaction. In the case of suspicious transactions, withdrawal requests may be temporarily placed on hold and the user will be notified.

6 Bonuses and Promotions

All bonus offers from hi — welcome bonus, weekly reload, weekend special or any other promotion — are provided under specific rules. The following terms apply:

• Each bonus has its own wagering requirement. For the welcome bonus, the bonus amount must be wagered 25 times. Example: if you deposit ৳1,000 and receive a ৳1,500 bonus, your total balance will be ৳2,500, and the wagering required will be ৳1,500 × 25 = ৳37,500.
• Bonuses may only be used on specific games or betting markets on hi.
• Attempting to withdraw without meeting the bonus wagering requirements will result in the bonus being cancelled.
• Multiple bonuses cannot be claimed at the same time unless the detailed rules of the promotion state otherwise.
• If evidence of bonus abuse is found — such as bonus arbitrage or claiming bonuses through multiple accounts — the account will be closed and the bonus cancelled.

hi reserves the right to change or withdraw any bonus offer at any time. Each offer has a specific validity period — expired bonuses will be cancelled automatically.

7 Betting and Gaming Rules

7.1 Placing Bets

Once a bet or game round has been completed, it cannot be cancelled. If a round remains incomplete due to a technical error, hi will review it and, where applicable, the bet will be refunded.

7.2 Game Results

All game results are determined through a random number generator (RNG) or live dealer system. hi does not interfere with these results in any way.

7.3 Sports Betting

Bets in sports betting markets are accepted at set odds. In the event of a match cancellation or change in ground rules, the relevant bet will be settled in accordance with hi's rules. Internationally recognised standards are followed for betting rules in cricket, football and other sports.

8 Prohibited Activities

The following activities are strictly prohibited on the hi platform:

• Operating bets or games using bots, automated software or artificial intelligence.
• Creating multiple accounts to obtain bonuses or other advantages.
• Accessing or attempting to access another user's account.
• Exploiting any vulnerability or bug in the platform to gain an unfair advantage.
• Using the platform for money laundering or processing illegal funds.
• Communicating with the support team or other users using threats, harassment or abusive language.
• Selling or transferring your account to a third party.

If any of the above activities are proven, the account will be permanently closed, the balance forfeited, and legal action taken if necessary.

9 Responsible Gaming

hi believes that online betting should be a form of entertainment only — not a source of financial pressure. Users can set their own deposit limits, betting limits and session time limits. A self-exclusion option is also available to temporarily or permanently close an account if needed.

Gambling addiction is a serious problem. If you or someone you know is affected, detailed guidance and support information is available on hi's Responsible Gaming page. We always prioritise the wellbeing of our players.

• This platform is not for anyone under the age of 21.
• Avoid betting if you are experiencing financial difficulties, whether personal or family-related.
• Do not bet under the influence of alcohol or drugs.
• Be cautious of the tendency to place more bets to recover losses.

10 Privacy

hi follows a specific policy regarding the collection, storage and use of users' personal information. To find out in detail how your information is used, with whom it is shared and how it is kept secure, please read our Privacy Policy page.

hi never sells your personal information to third parties. However, information may be provided to authorities if required by legal obligation or for fraud investigations.

11 Service Suspension and Termination

hi reserves the right to temporarily or permanently close an account for any of the following reasons:

• Violation of any clause of these terms and conditions.
• Evidence of false information or fraud in the details provided.
• Suspicious or unusual transaction patterns.
• Legal reasons or instructions from authorities.
• As a preventive measure in the interest of security.

Users may also request account closure at any time through hi support. Any balance free of wagering requirements will be withdrawable before the account is closed.

12 Limitation of Liability

The hi platform makes every effort to provide uninterrupted service, but temporary disruptions may occur due to technical reasons. hi is not liable in the following cases:

• Transactions or bets left incomplete due to loss of internet connection.
• Issues caused by third-party software or game providers.
• Problems with the user's own device or network.
• During unexpected technical errors or server maintenance.

hi's liability for direct or indirect losses is limited under any circumstances, to the maximum extent permitted under applicable law in Bangladesh.

13 Changes to Terms

hi reserves the right to partially or fully amend these terms and conditions at any time. Users will be notified in advance of significant changes via email or account notification. Continued use of the platform after changes have been made will be taken as acceptance of the new terms.

The "Last Updated" date shown at the top of the page indicates when the most recent changes were made. It is recommended to review this page regularly.

14 Contact

If you have any questions or concerns about these terms and conditions, please contact the hi support team:

• 24/7 Live Chat — directly from any page on the site
• Email: [email protected]
• Support is available in both Bangla and English

For general questions, detailed answers on many topics are available on our FAQ page.