Safe Play

hi Responsible Gaming — Your Protection Is Our Priority

Enjoy entertainment within your own limits. hi believes gaming should be fun, not stressful. With the right information and tools, you can stay in control at all times.

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Our Commitment

Keep Gaming for Entertainment, Not as a Habit

hi always wants its users to stay informed and safe. Online betting or casino gaming is enjoyable only when it is done consciously and within a set budget. Under our Terms and Conditions, every account holder is required to follow responsible gaming practices.

Gambling is not a source of income — it is a form of entertainment. Repeatedly betting to recover lost money can be a sign of a problem. Review your own gaming patterns regularly and use hi's tools when needed.

You can find answers to more responsible gaming questions on our FAQ page. If you are unsure about anything, contact hi via 24/7 live chat or email — we provide support in both Bengali and English.

21+

Age Limit Strictly Enforced

Only people aged 21 or above may open an account and participate in betting or casino games at hi. Accounts found to belong to underage users will be closed immediately after verification.

Take Control Yourself

Self-Protection Tools

hi provides a range of safety tools to help you keep your gaming habits in check. They are easy to use and can be activated at any time.

Deposit Limits

Set a maximum deposit amount per day, week, or month. Once a limit is set it takes effect immediately; to raise it you must wait through a set cooling-off period.

Session Time Limits

Decide in advance how long you will play in one sitting. When the set time is up, the session ends automatically so you can avoid spending too long.

Temporary Break

Pause your account for any period from 24 hours up to 30 days. During the break you will not be able to log in or make deposits.

Self-Exclusion

If you are experiencing long-term problems, you can apply to close your account for anywhere from 3 months up to permanently. This takes effect immediately and cannot easily be reversed.

Gaming History

View your deposit, withdrawal, and betting history from your account dashboard. Understanding your own spending patterns is the first step toward responsible gaming.

Direct Support

For any concern or question, chat with hi's 24/7 live chat in Bengali. Our support team is always ready to help you set limits or pause your account.

Stay Alert

Warning Signs of a Problem

If any of the following signs appear in yourself or someone you know, it is important to act quickly.

  • Repeatedly betting to recover lost money and continuing to play beyond your budget.
  • Being unable to stop playing, or feeling restless and stressed when trying to stop.
  • Hiding your gaming from family or friends, or lying about it.
  • Spending money meant for bills, food, or other essential expenses on betting.
  • Neglecting work, studies, or relationships to spend more time gaming.
  • Feeling irritable, anxious, or down when you cannot play.
Know Yourself

Quick Self-Assessment

Ask yourself the questions below. If you answer "Yes" to more than two, speak with hi's support team.

  • Did I spend more than my set budget last month?
  • Have I spent more time or money without telling my family?
  • After a loss, did I bet even more to try to win the money back?
  • Is gaming affecting my focus or sleep?
  • Have I ever used money set aside for an urgent need on betting?
These questions are to help you reflect on your gaming habits — not to judge you. Seeking help at the right time is the sensible thing to do.
Build Good Habits

Practical Tips for Safe Play

Responsible gaming does not mean stopping — it means enjoying it with awareness. Following these habits keeps gaming a source of entertainment.

01

Set your budget in advance

Decide how much you will spend before you start playing, and stick strictly to that limit. Do not increase your budget just because you are losing.

02

Set a Time Limit

Fix a maximum time for each session. hi's session timer tool helps you do this directly.

03

Do Not Play Under Stress

Avoid betting when you are sad, angry, or anxious. Decisions made on emotion tend to lead to poor outcomes.

04

No Betting Under the Influence

Alcohol or drugs impair your judgment. It is best not to bet in that state.

05

Do Not Treat Betting as a Source of Income

Outcomes in gambling are always uncertain. Keep it as entertainment only, not as part of any income plan.

06

Take Regular Breaks

Take breaks during long sessions. Get up, walk around, drink some water — a clear head leads to better decisions.

You Are Not Alone

Where to Find Support

If you are experiencing a problem, seek help right away. The options below are here for you — all free and confidential. You can learn more about hi's core mission and commitments on our About Us page.

hi Live Chat and Email

Contact hi's 24/7 live chat or email support. Our team is ready to provide immediate help in Bengali and English for setting limits or closing your account.

Family and Trusted Friends

Talk openly with the people close to you. Family is often the first source of support, and their awareness can help resolve problems faster.

Professional Counsellors

Reach out to a mental health professional or addiction counsellor. Professional support is the most effective option for long-term recovery.

Protecting Children and Teenagers

What to Do to Protect Minors

hi strictly prohibits anyone under 21 from participating. However, family members can also take steps to prevent children or teenagers from accessing online betting platforms.

  • Keep passwords and parental controls active on your devices.
  • Use software to block betting sites in the browser.
  • Keep your account login details out of reach of children.
  • Set a responsible example in front of children.

Privacy and Data Protection

Your personal information and gaming history are completely confidential and protected by SSL encryption. hi never sells your data to third parties. Read our Privacy Policy for full details.

Requests for self-exclusion or limit-setting are kept entirely confidential. No judgment or questioning is involved in making these decisions.

Frequently Asked Questions

Responsible Gaming Q&A

Below are answers to the questions most commonly asked about responsible gaming.

Your account cannot be reactivated until the self-exclusion period has ended. This is kept deliberately difficult so that decisions cannot be reversed on impulse. Once the exclusion period is over, contact hi support to reactivate.

Lowering a limit takes effect immediately. However, raising a limit requires waiting through a set cooling-off period. This rule is in place for your protection — to prevent your budget from increasing due to a hasty decision.

There are a few common signs to watch for: playing beyond your budget, repeatedly betting to recover lost money, neglecting family or work, and feeling restless when you are not playing. Read the "Warning Signs" section on this page for more detail, and speak to hi support if needed.

No, requests to change account protection settings must be made by the account holder. However, a family member can report suspicious activity to hi support — we will take the necessary steps.

No. Contacting us simply for advice or information will not change anything on your account. We help without judgment. Limits or exclusion are only applied if you request them yourself.

If a user is found to be underage during verification, the account is closed immediately and any deposited funds are returned. hi strictly enforces the 21+ age requirement.
Learn More

Related Pages

FAQ

Read detailed answers to frequently asked questions.

Terms & Conditions

Learn the full rules for using hi.

Privacy Policy

Find out how your information is kept safe.

About Us

Learn about hi's mission and commitments to its users.